What is the gas-block gasket, and how to check and replace it in Carbonator Pro

What is a gas-block gasket?The gas-block gasket is a small, round, black, rubber seal, often called o-ring, washer or rubber. It is located around the brass ring, in the compartment where the CO2 cylinder is screwed in and is a crucial part of the Carbonator Pro and I-III. When the gasket is missing or damaged, the machine will not produce sufficient carbonation, and it can also cause the cylinder to lose all the CO2.&#xA0;<img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/RdOkb7oDkPxVXGNr/2025101710-5cdc1e25-b5bf-4d1f-b304-9df718f8fd66-cpro%20gasket%20-%20info.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Gas-block gasket checkTo check if the gasket is a good condition and present, unscrew the cylinder and turn the machine upside down or to the side - the seal will be visible at the top of the compartment. To take a photo, zoom in on the gasket area and make sure the focus is on the rings when you take a picture.&#xA0;There are several issues which can occur here:<ul><li data-list-item-id="ef855340ea74f1fdc6ef91955f1234474">damaged gasket&#xA0;(the extent of the damage can vary from a little blown part or a little tear to a full disintegration)</li><li data-list-item-id="e246e8539dcc87a25f2a7235dcc8bec4f">missing gasket&#xA0;</li><li data-list-item-id="ed993d3686b52e644927d880810edb93b">misaligned gasket</li><li data-list-item-id="ec737f9bca90e29d4652c62d726038202">missing brass ring&#xA0;(in this case,&#xA0;the machine needs to be replaced)</li><li data-list-item-id="e97c1ce561fe0ab05d51f1aca40caa655">damaged parts in the gasket area, most often being the thread</li></ul>If it looks any different from the photo above, the seal needs to be replaced. A spare seal is always provided with the machine and it is located under the foot (under a small sticker, above the serial number) and can often be replaced at home.<table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/DrQqY7XZ0qO6L4Wj/2025112409-a7d6f953-9501-433b-bd0b-69f319bf0497-cpro%20damaged%20gasket.jpg" style="width: 300px;" class="fr-fic fr-dib">Damaged gasket - torn</td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/DrQqY7XZ0qO6L4Wj/2025112409-9ddd2605-b1c2-4740-9b97-7578cf13e616-cpro%20damaged%20gasket%20no.2.jpeg" style="width: 300px;" class="fr-fic fr-dib">Damaged gasket - torn</td><td style="width: 33.3333%;"><img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/DrQqY7XZ0qO6L4Wj/2025112409-16daf2f5-18ed-49cf-916d-bbf5d75c95ea-cpro%20missing%20gasket%20-%20photo%20-%20example%202.jpeg" style="width: 227px;" class="fr-fic fr-dib">Missing gasket</td></tr></tbody></table> Instructions on how to replace the gas-block gasket in Carbonator ProPlease find attached a short&#xA0;<a href="https://cdn.shopify.com/videos/c/o/v/b9e05bab7f6e4b21b3684d76f843fa07.mov" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">instructional video</a>&#xA0;from our engineers demonstrating how to remove the gasket most easily.&#xA0;1. Screw in the CO2 canister and close the head (no bottle is needed).2. Press and hold the button, then start unscrewing the canister while continuing to press the button.3. You should hear a slight &#x201C;pop&#x201D; as the gasket is pushed out and falls when you remove the canister, as shown in the video.4. Be careful to prevent the machine from tipping over.Afterwards, you can easily insert the extra gasket found underneath the machine&apos;s foot. We recommend dropping it inside the cylinder compartment first. Then, hold the machine upside down with both hands and gently wiggle it so the gasket moves to the lowest point of the compartment. Finally, screw in the gas cylinder again to secure the gasket in place.Alternatively, you can place the gasket directly onto the gas cylinder and then screw it in tightly. When you remove the cylinder, the gasket will stay in place.If this does not resolve the issue, please contact our customer service team for further assistance.

Tips: Checking and replacing the gas-block gasket

Excessive water is accumulating in the drip tray

<div data-block="true" data-editor="2jld" data-offset-key="4tncj-0-0" id="isPasted"> Due to high pressure, it&apos;s normal for a little bit of water to collect in the tray after carbonation, however, it should not look like a puddle. TROUBLESHOOTINGMake sure that the bottle is not overfilled.Pull the&#xA0;release handle slower (first halfway, and then all the way down), letting the valves evacuate excess gas at a lower rate. Allow the &quot;psshhh&quot; sound to continue for 2-3 seconds. Using the handle too fast will result in a splash.Fill the bottle with water approximately 2 cm below the filling line&#xA0;to minimise the splashing.Check the cap-gasket around the nozzle&#xA0;(bottle seal gasket). It&#x2019;s the same gasket as in the bottle cap. The gasket can only be replaced if it has fallen out; otherwise, if the gasket is in and the machine does not work, a replacement will be required. If the gasket is there, the surface seems smooth nd even, but when it is missing, there visible ribs around the nozzle - see the example below.<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/DrQqY7XZ0qO6L4Wj/2025112400-54f55288-c31f-4626-9d51-eccca41fbbe8-pro%20gasket%20nozzle%20it_s%20there.jpeg" style="width: 343px;" class="fr-fic fr-dib">Gasket is there</td><td style="width: 50.0000%;"><img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/DrQqY7XZ0qO6L4Wj/2025112400-8e9bc30a-6e96-4cab-8a89-271606269c36-missign%20cap%20gasket.jpeg" style="width: 343px;" class="fr-fic fr-dib fr-fil">Gasket is missing</td></tr></tbody></table>&#xA0;&#x1F7B4; If the troubleshooting fails, the machine has to be replaced with the reason code: water in the tray</div>

Claim reasons: Water in the drip tray

The machine makes a loud or more subtle bang after carbonation

The machine makes a loud or more subtle bang, often a few seconds after carbonation; sometimes the hood goes up and the water spills. The issue isn&#x2019;t dangerous, though it may sound a bit unsettling at first.&#xA0; &#x1F7B4; The machine needs to be replaced and logged with the reason code:&#xA0;sudden loud pop after carbonation

Claim reasons: Sudden loud pop sound after carbonation

The machine acts almost normally, but there are not enough bubbles in the water and/or carbonation takes too long a time.

The machine acts almost normally, but there are not enough bubbles in the water and/or carbonation takes too long a time. Not enough bubbles or gas leak, and no excess water in the drip trayIf no excess water is collecting in the drip tray, the following troubleshooting steps should be performed:<ul><li style="font-size: 16px; text-align: justify;">Ensure proper button engagement. The carbonation button should be pressed firmly using the full hand to allow correct activation.</li><li style="font-size: 16px; text-align: justify;">Listen for the buzzing indicator. Proper carbonation is confirmed by the characteristic buzzing sound emitted by the unit.</li><li style="font-size: 16px; text-align: justify;">Verify if the cylinder is tightly screwed in.&#xA0;</li><li style="font-size: 16px; text-align: justify;">Test with an alternative gas cylinder. If available, replacing the current cylinder with a new one can help determine whether the issue is cylinder-related.</li><li style="font-size: 16px; text-align: justify;">Inspect the gas block gasket. If the gasket appears damaged or is missing, it must be replaced. A replacement guide is available here.</li></ul> Not enough bubbles with a lot of water in the drip trayPlease move on to this article instead: <a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-water-in-the-drip-tray-3054755">Water in the drip tray</a> &#x1F7B4; If the troubleshooting does not help, the machine should be replaced and logged in with the reason code: insufficient carbonation.

Claim reasons: Insufficient Carbonation

The machine does not respond when the button is pressed and does not carbonate at all

The machine does not respond when the button is pressed, although the button still offers normal resistance.If no excess water is collecting in the drip tray, the following troubleshooting steps should be performed:<ul><li style="font-size: 16px; text-align: justify;">Ensure proper button engagement. The carbonation button should be pressed firmly using the full hand to allow correct activation.</li><li style="font-size: 16px; text-align: justify;">Verify if the cylinder is screwed in properly.</li><li style="font-size: 16px; text-align: justify;">Test with an alternative gas cylinder. If available, replacing the current cylinder with a new one can help determine whether the issue is cylinder-related.</li><li style="font-size: 16px; text-align: justify;">Inspect the gas block gasket. If the gasket appears damaged or is missing, it must be replaced. A replacement guide is available <a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/tips-checking-and-replacing-the-gas-block-gasket-3054752">here</a>.</li></ul> &#x1F7B4; If the machine is replaced and logged in with the reason code: no carbonation.

Claim reasons: No carbonation

CO2 visibly escapes from the machine when the button is pressed, or leaks out when the machine is not in use

&#xA0;CO2&#xA0;visibly or audibly escapes from the machine when the lever is pressed, or leaks out when the machine is not in use.The most common cause of this issue is a damaged or missing gasket. If the gas leak is visible or audible when the lever is pressed, the carbonation level is usually reduced.&#xA0; If the leak is not visible&#xA0;and the cylinder empties when the machine is not in use, there is typically no carbonation in the bottle, as the cylinder has already been depleted. If no excess water is collecting in the drip tray, the following troubleshooting steps should be performed:<ul><li style="font-size: 16px; text-align: justify;">Ensure proper button engagement. The carbonation button should be pressed firmly using the full hand to allow correct activation.</li><li style="font-size: 16px; text-align: justify;">Verify if the cylinder is screwed in properly.</li><li style="font-size: 16px; text-align: justify;">Test with an alternative gas cylinder. If available, replacing the current cylinder with a new one can help determine whether the issue is cylinder-related.</li><li style="font-size: 16px; text-align: justify;">Inspect the gas block gasket. If the gasket appears damaged or is missing, it must be replaced. A replacement guide is available <a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/tips-checking-and-replacing-the-gas-block-gasket-3054752">here</a>.</li></ul> &#x1F7B4; If the machine is replaced and logged in with the reason code: gas leak.

Claim reasons: Gas leak

If the machine does not carbonate straight out of the box, it is important to first check whether the CO₂ cylinder is compatible and properly screwed in. It should be firmly attached and not loose. If everything here is correct, the machine should be

If the machine does not carbonate straight out of the box, it is important to first check whether the CO&#x2082; cylinder is compatible and properly screwed in. It should be firmly attached and not loose. If everything here is correct, the machine should be tried with another CO&#x2082; cylinder. Sometimes, even a new cartridge can be empty or have a faulty valve that does not allow the gas to flow properly.&#xA0; If the above steps do not help, it&apos;s good to check the gasket as well; however, if the seal is in place and undamaged, the unit should be replaced and claimed as &quot;dead/broken upon arrival&quot;.

Claim reasons: Dead/Broken upon arrival

The bottle shatters into small pieces during carbonation. It can be caused by damage or a microcrack prior to the carbonation process. It&#x2019;s important to note that the machine has a protective chamber specifically designed to ensure that, in the rare event of such a situation, the user remains safe.<img src="https://attachments.gorgias.help/8X1Bk7d9eKJxKgRm/hc/DrQqY7XZ0qO6L4Wj/2025112400-3cc16ffb-e871-4eff-969c-f0c0ed2201a9-burst%20bottle.jpeg" style="width: 692px;" class="fr-fic fr-dib">&#xA0;In such a case, the bottle needs to be replaced. If it shattered into many small pieces, which are very hard to remove, the machine may need to be replaced. &#x1F7B4; The machine/bottle should be logged in with the reason code: bottle burst

Claim reasons: Botte burst

When a customer claims that the unit is making unusual noises, the first thing we should check is if they do not refer to the buzzing sound at the end of the carbonation cycle. If this is not the case, the cylinder and gasket should be checked, especially if the noise is high-pitched.&#xA0; &#x1F7B4; If the machine needs to be replaced, it should be logged in with the reason code: sound issues

Claim reasons: Sound issues

Steps and tips for handling claims related to carbonation issues for Carbonator Pro

If the issue is connected to&#xA0;CARBONATION (insufficient bubbles, unexpected sounds etc while the machine is still technically acting normal.)&#xA0;or there is some sort of some&#xA0;WATER or GAS LEAK&#xA0;(can be during carbonation or when the machine is not used), the following things need to be checked first:&#xA0;<ul><li data-list-item-id="e7eeeb43c475d601ed717a6b4dfa85e22">Ensure the cylinder is screwed in properly (it should not be possible to turn it any further).</li><li data-list-item-id="e3f5fbddfa8698eb56b4fbcd3ce827b2b">Test with a new cylinder (even if the current one is already new - sometimes the valve may be faulty or the cylinder can be empty).</li><li data-list-item-id="e3a76862032e2d83855096165dca70ead">Inspect the gas-block gasket&#xA0;(seal, o-ring, washer, rubber) located in the compartment where the cylinder is attached - not around the nozzle. If damaged or missing, the seal needs to be replaced with the spare one. You can find details about possible issues and how to replace the seal in the Carbonator Pro here:&#xA0;<a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/tips-checking-and-replacing-the-gas-block-gasket-3054766" target="_blank" rel="noopener noreferrer">Checking and replacing the gas-block gasket</a>.</li><li data-list-item-id="e3a76862032e2d83855096165dca70ead">For issues with water collecting in the drip tray, a seal around the nozzle has ti be checked too. More details can be found here: <a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-water-in-the-drip-tray-3054755">Water in the drip tray</a>.</li></ul>If the troubleshooting steps did not help, the machine most likely has to be replaced. Please identify which of the below is the cause of the issue, and&#xA0;(if no extra troubleshooting is provided), register the credit claim.<ul style="text-align: justify;"><li style="font-size: 16px; line-height: 2;"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-water-in-the-drip-tray-3054755">WATER IN THE DRIP TRAY</a></li><li style="font-size: 16px; line-height: 2;"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-sudden-loud-pop-sound-after-carbonation-3408663">SUDDEN LOUD POP AFTER CARBONATION</a></li><li style="font-size: 16px; line-height: 2;"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-insufficient-carbonation-3054753">INSUFFICIENT CARBONATION</a></li><li style="font-size: 16px; line-height: 2;"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-no-carbonation-3408662">NO CARBONATION</a></li><li style="font-size: 16px; line-height: 2;"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-gas-leak-3408661">GAS LEAK</a></li></ul> <hr>If the issue is&#xA0;MECHANICAL&#xA0;- meaning that the machine&#x2019;s parts are damaged or its functionality is affected due to a mechanical problem - please refer to the list below for possible causes and troubleshooting steps:<ul><li style="font-size: 16px; color: rgb(163, 143, 132);"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-cover-does-not-stay-locked-in-the-base-3054749">COVER DOES NOT STAY LOCKED IN THE BASE</a></li><li style="font-size: 16px; color: rgb(163, 143, 132);"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-cover-is-not-automatically-elevateddoes-not-stay-elevated-3054750">COVER IS NOT AUTOMATICALLY ELEVATED/DOES NOT STAY ELEVATED</a></li><li style="font-size: 16px; color: rgb(163, 143, 132);"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-cover-cannot-be-openedis-stuck-in-the-base-3408657">COVER CANNOT BE OPENED/STUCK IN THE BASE</a></li><li style="font-size: 16px; color: rgb(163, 143, 132);"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-carbonation-button-doesnt-work-3408673">CARBONATION BUTTON DOESN&apos;T WORK</a></li><li style="font-size: 16px; color: rgb(163, 143, 132);"><a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/claim-reasons-broken-parts-3408658">BROKEN PARTS</a></li></ul> <hr>If the machine does not work at all from the very beginning, it&apos;s important to try another gas cylinder first to rule out any potential issues originating from the cylinder itself. If that does not help, the machine can be replaced and registered as DOA&#xA0;(dead on arrival).

Tips: General Troubleshooting for Carbonator Pro

A CO₂ cylinder remains in an open position and releases CO₂ continuously.

In rare cases, a CO&#x2082; cylinder can develop a fault that causes it to remain in an open position and release CO&#x2082; continuously. Internally, we refer to this as a &#x201C;free-flow&#x201D; cylinder.This phenomenon is related to the cylinder itself, not to the appliance. The cylinders are part of a shared deposit/refill system and are reused across many different brands. As a result, no single brand can fully control or independently select the specific valves used in the cylinders circulating under its own brand, nor can it directly monitor or eliminate all valve-related defects.Our appliances are, however, specifically designed to safely handle this behaviour under normal, upright operation. The system includes multiple independent safety valves which open progressively as pressure increases. In the event of a rapid pressure rise, these valves can also open simultaneously to relieve pressure.If such a free-flow event occurs, it is crucial that the appliance is kept upright. The appliance must not be laid on its side or upside down.If the appliance is placed on its side or upside down during a free-flow event:<ul><li style="text-align: justify; font-size: 16px;">Water can enter and partially fill the safety valve channels, which significantly reduces their venting efficiency.</li><li style="text-align: justify; font-size: 16px;">There is also a risk that liquid CO&#x2082; may be transported into the bottle, leading to a much faster pressure increase than under normal operating conditions.</li></ul>For this reason, distributors and service partners must ensure that all downstream instructions clearly state that:<ul><li style="text-align: justify; font-size: 16px;">The appliance must always be used and left in an upright position, including in abnormal situations such as continuous gas release.</li><li style="text-align: justify; font-size: 16px;">In the event of a suspected free-flow cylinder, the end user should leave the appliance standing upright, avoid touching or moving it, and allow the cylinder to empty itself. During this venting process, significant ice build-up may form around the cylinder area due to prolonged gas release; this is expected and not, in itself, an indication of an additional malfunction. The user should leave the appliance untouched and contact support, after which the appliance and defective cylinder will be handled through the appropriate support and return channels.</li></ul>

Tips: Free-flow cylinder copy

Aarke Retail Support 

Issues with the carbonation, including gas and water leaks and insufficient CO2 levels

CARBONATION ISSUES

Carbonators

Carbonator Pro

Troubleshooting: Claims Guide

What is the difference between Carbonator 3 and Carbonator Pro?

Removing rust or limescale

How to clean Aarke Carbonators

Which types of gas cylinder work with Aarke Carbonators?

Can a 80L gas cylinder be used with Aarke Carbonator?

Can other liquids than water be carbonated with Aarke Carbonators?

Do Aarke Carbonators require electricity to work?

Carbonators claim handling process

Troubleshooting: First Steps

Introduction: How to use Carbonator 3

Tips: Is there any way to increase the level of carbonation in the water?

Tips: PET bottle expiration date

Tips: Are there any glass bottles that are compatible with the Carbonator 2 & 3?

Tips: Can a bottle from another brand be used with the Aarke Carbonator 3?

Tips: Is the PET bottle dishwasher safe?

Tips: How to clean Aarke PET bottle

Product Manual: Carbonator 3

General Information and Tips

OTHER ISSUES

Carbonator 3

Introduction: How to use and store Carbonator Pro when not in use

Tips: Is there a way to increase the level of carbonation in the water?

Tips: Are there any PET/plastic bottles that are compatible with the Carbonator Pro?

Tips: How to clean Aarke glass bottle

Carbonator Pro Product Manual

MECHANICAL ISSUES

Can the Aarke Coffee Maker/parts be cleaned in the dishwasher?

Coffee Maker claim handling process

Tips: Magnetic Float check

Claim reasons: The unit shuts down during brewing

Claim reasons: Heating plate doesn't heat up

Claim reasons: Leakage of water/The unit leaks water underneath

Claim reasons: Start and stop issues

Claim reasons: Steaming

Claim reasons: Light issues

Claim reasons: Heating plate activates with Thermal Jug

Claim reasons: Visual defects

Claim reasons: Broken Parts

Tips: Descaling

Tips: Spare Parts

Tips: Why doesn’t the heating plate activate when using the thermal jug?

Coffee Maker

What does “64 mm flat burrs in stainless steel” mean?

Is the Aarke Coffee Grinder good for grinding espresso?

How does the chute reduce static?

What is the difference between flat burrs and conical burrs?

What does the inner ring on the side knob "strength fine tuner" do, and how do I use it?

How do I time my grind on my Aarke Coffee Grinder?

How do I know what grind size to use?

How long is the warranty period for the Coffee Grinder?

Can the Aarke Coffee Grinder/parts be cleaned in the dishwasher?

Coffee Grinder claim handling process

Claim reasons: Clogged/Jammed chute

Claim reasons: Not turning on

Claim reasons: Incorrect grind quantity

Coffee Grinder

Can the Aarke Thermal Jug/parts be cleaned in the dishwasher?

Claim reasons: Thermal Jug doesn't keep the coffee warm

Claim reasons: Visual Imperfections

Thermal Jug

What material is it made of?

Is it suitable for loose-leaf tea or infusions?

Does the Coffee Press need descaling?

How long does it keep coffee hot?

Can I use the Aarke Coffee Press for cold brew?

Cleaning tips for the Aarke Coffee Press

Can I use the Coffee Press directly on a stovetop?

Coffee Press claim handling process

Claim reasons: Rust

Claim reasons: Broken parts

Coffee Press

Coffee System

Measurements

What materials is the Aarke Kettle made of?

Does any plastic get in contact with water in the Aarke Kettle?

Does the Kettle have an indicator of the water level inside?

Is the Kettle surface hot to touch?

How quickly does limescale build up in the Kettle?

Does the Aarke Kettle keep water warm after boiling?

Does the Aarke Kettle switch off automatically?

Power Specifications and Regional Compatibility

40°C used for baby formula

How to Clean Your Aarke Kettle

How to Remove Limescale From Your Aarke Kettle

Kettle Product Manual

Kettle claim handling process

Tips: Beeping sound on/off

Tips: Dry-boil protection (blinking lights)

Tips: Residue, limescale or dark spots inside the kettle

Claim reasons: Leaks

Claim reasons: Boiling doesn't stop

Claim reasons: Blows fuses

Claim reasons: Selected temperature is not reached

Claim reasons: Lid issues

Claim reasons: Unit does not start

Claim reasons: Cosmetic Imperfections

Tips: Metallic taste

Kettle

Aarke Purifier – Measurements, Materials & Care

What contaminants do the Granules filter?

How to use the Purifier and change the filter

Which filter granules can I use with the Aarke Water Purifier and what are they made of?

Is it vegan, gluten free?

How to store the purifier and granules?

Can I use the Purifier with other Filter Refills than the Aarke filter refill granules?

How often do you have to change the granules?

How long can I keep my water in the purifier?

Does the Aarke Purifier fit in a standard fridge/kitchen?

How much water can be filtered at once?

Is it fragile?

How much magnesium is released into the water with the Enriched filter granules?

How do I dispose of used filter granules for the Aarke Water Purifier?

What material is the Filter Refill Granules packaging made of?

Is the purified water safe for pregnant women and children?

Product Manual for Purifier & Purifier Large

How to clean the purifer

Recycling information for Purifiers

Purifiers claim handling process

Claim reasons: Broken carafe

Claim reasons: Filter Cartridge

Tips: Available spare parts

Tips: Issues with the granules

Tips: How to replace the carafe on the Purifier Large

Purifiers and Filter Granules

Cleaning Guide

PET bottle expiration date

Capacity of the bottle

How long does the bottle last?

Is the Aarke PET Water Bottle recyclable?

Is PET plastic safe to use for drinking water?

Why can't the bottle be cleaned in the dishwasher?

Can I use a bottle from another brand with the Aarke Carbonator 1-3?

Bad smell

Product information

PET Bottles

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

Can your glass bottle be used with glass bottle carbonators from other brands?

Does the Aarke Glass Bottle Pro have an expiration date?

Can the glass bottle be cleaned in the dishwasher?

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

What to do when the glass bottle is chipped?

Do glass bottles hold carbonation better than plastic bottles?

Can I use a bottle from another brand with the Aarke Carbonator Pro?

Claim reasons: Botte is chipped

Claim reasons: Bottle cap pops off

Tips: Broken or missing parts

Glass Bottles

Tips: Is the steel bottle compatible with my carbonator (C1, C2, C3, or Carbonator Pro)?