Claim reasons: Sound issuesUpdated 2 months ago

When a customer claims that the unit is making unusual noises, the first thing we should check is if they do not refer to the buzzing sound at the end of the carbonation cycle.

If this is not the case, the cylinder and gasket should be checked, especially if the noise is high-pitched. 

🞴 If the machine needs to be replaced, it should be logged in with the reason code: sound issues