Troubleshooting: Claims Guide
Tips: Magnetic Float check
The magnetic float tracks the water level and ensures the boiler doesn’t overheat. If it becomes stuck, the machine will automatically shut off after about 1.5 minutes as a built-in safety precaution. How to Check the Magnetic Float. Remove the lid o
Claim reasons: The unit shuts down during brewing
The machine starts working and then turns off before the cycle ends.
Claim reasons: Heating plate doesn't heat up
Issue 1: Unit does not operate upon first use. The product does not function immediately upon receipt; the indicator light on the start button turns off immediately after brewing begins. This is most likely caused by a faulty magnet in the aroma pipe
Claim reasons: Leakage of water/The unit leaks water underneath
The most common cases are:. In both cases, the issue is most likely caused by a cracked water tank, typically damaged during shipping. The machine will need to be replaced and logged with the code "leakage of water - the unit leaks water underneath".
Claim reasons: Start and stop issues
If the machine experiences issues with starting or stopping, the cause may be related to the magnetic float. If the issue persists after completing the magnetic float troubleshooting, or the button does not work at all, the unit should be replaced.
Claim reasons: Steaming
The machine produces excess steam during brewing.
Claim reasons: Light issues
Issues with the red LED light or the light in the tank.
Claim reasons: Heating plate activates with Thermal Jug
The heating plate should only turn on automatically if used with the glass carafe. When the Thermal Jug is in place, the Coffee Maker should automatically detect it and disable the heating plate to prevent overheating or damage to the jug’s insulated
Claim reasons: Visual defects
Cosmetic imperfections that do not impact the product’s functionality.
Claim reasons: Broken Parts
The machine does not work at all from the beginning.
Claim reasons: Dead/Broken upon arrival
If the machine does not start upon arrival, it is recommended to go through the magnetic float troubleshooting first, before deeming the unit dead on arrival.
Tips: Descaling
How to care for the Coffee Machine and avoid limescale buildup.
Tips: Spare Parts
Available replacement parts.
Tips: Why doesn’t the heating plate activate when using the thermal jug?
Information about why the heating plate should not turn on during or after brewing.