Claim reasons: Leakage of water/The unit leaks water underneathUpdated 2 months ago

The most common cases are:

• Water seeping from the base of the machine, often leaving the countertop very wet, or
• Water is leaking from the arm during the brewing process.

In both cases, the issue is most likely caused by a cracked water tank, typically damaged during shipping. The machine will need to be replaced and logged with the code "leakage of water - the unit leaks water underneath".