Tips: General Troubleshooting for Carbonator 3Updated 4 months ago
If the issue is connected to CARBONATION (insufficient bubbles, unexpected sounds etc.) or there is some sort of some WATER or GAS LEAK (can be during carbonation or when the machine is not used), the following things need to be checked first:
Ensure the cylinder is screwed in properly (it should not be possible to turn it any further).
Test with a new cylinder (even if the current one is already new - sometimes the valve may be faulty or the cylinder can be empty).
Inspect the gas-block gasket (seal, o-ring, washer, rubber) located in the compartment where the cylinder is attached - not around the nozzle. If damaged or missing, the seal needs to be replaced with the spare one. You can find details about possible issues and how to replace the seal in Carbonator 3 here: Checking and replacing the gas-block gasket.
If the troubleshooting steps did not help, the machine most likely has to be replaced. Please identify which of the below is the cause of the issue, and (if no extra troubleshooting is provided), register the credit claim here: (link)
If the machine does not work at all from the very beginning, it's important to try another gas cylinder first to rule out any potential issues originating from the cylinder itself. If that does not help, the machine can be replaced and registered as DOA (dead on arrival).