Tips: No buzzing soundUpdated 4 months ago

The absence of a buzzing sound doesn't necessarily indicate that something is broken. Sometimes the sound may stop due to factors like temperature, pressure, altitude or environmental conditions.

If the safety valve opening can be heard, and air is being released from beneath the drip tray, the machine is functioning properly, and the water should become carbonated.

We recommend trying a new gas cylinder and weighing it to ensure it's not empty. A full cylinder weighs around 1200g (2.6 lbs), while an empty one is approximately 800g (1.7 lbs).

Another troubleshooting method is carbonating an overfilled bottle to reset the system. If this doesn’t resolve the issue, wait a few weeks to see if the sound returns. 

If the carbonation is up to par, the machine does not have to be replaced. However, if it is insufficient, the claim has to be logged with the claim code: bad carbonation.