An overview of how to assess issues and process the claims for Aarke Carbonators.

To accurately assess each issue and provide effective customer support, the following steps and guidelines should be followed for both the Carbonator 3 and Carbonator Pro. Determine the issue type<hr style="text-align: justify;">Assess whether the problem is related to carbonation (not enough bubbles)&#xA0;or any&#xA0;water/gas-related issue - such as leaks - or if it concerns a different category, such as visual imperfections or mechanical faults.Carbonation, water, or gas issues typically involve situations where the machine appears to operate as intended, but the carbonated water shows insufficient CO&#x2082; levels, or there are visible or audible gas or water leaks during the carbonation process. Collect the necessary details<hr style="text-align: justify;">CARBONATION ISSUES<ul id="isPasted"><li style="font-size: 16px; text-align: justify;">Collect the serial number</li><li style="font-size: 16px; text-align: justify;">Collect a video demonstrating the machine in normal use</li><li style="font-size: 16px; text-align: justify;">Collect a photo of the gasket</li><li style="font-size: 16px; text-align: justify;">Check if the cylinder is fully screwed in, and make sure that the machine is tested with another cylinder</li></ul>OTHER ISSUES<ul id="isPasted"><li style="font-size: 16px; text-align: justify;">Collect the serial number</li><li style="font-size: 16px; text-align: justify;" id="isPasted">Collect a video demonstrating the machine in normal use (for mechanical issues) or a photo of the issue (for visual imperfections or broken/missing parts)</li></ul> Deliver troubleshooting support (if possible)<hr style="text-align: justify;">Based on the information provided by the customer, refer to the guidelines in the &#x201C;<a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/articles/carbonator-pro-341108" target="_blank" rel="noopener noreferrer">Carbonator Pro</a>&#x201D; or &#x201C;<a href="https://aarke-sandbox-a6mvh7hbnou-copy-copy-13.gorgias.help/en-US/articles/carbonator-3-341105" target="_blank" rel="noopener noreferrer">Carbonator 3</a>&#x201D; sections to identify the issue the machine is presenting. Offer the appropriate troubleshooting steps, additional checks or spare parts when applicable. If the issue is resolved through troubleshooting without requiring any additional expenses, claim registration is not necessary.If the issue cannot be resolved through troubleshooting, proceed directly to the next step. Replace the machine and register the claim<hr style="text-align: justify;">If troubleshooting is ineffective or not applicable, the unit should be replaced.&#xA0;Submit a credit request using the appropriate claim code and include all required details, such as the serial number.

Carbonators claim handling process

Aarke Retail Support 

Initial troubleshooting steps to help identify and resolve carbonator issues.

Troubleshooting: First Steps

Carbonators

What is the difference between Carbonator 3 and Carbonator Pro?

Removing rust or limescale

How to clean Aarke Carbonators

Which types of gas cylinder work with Aarke Carbonators?

Can a 80L gas cylinder be used with Aarke Carbonator?

Can other liquids than water be carbonated with Aarke Carbonators?

Do Aarke Carbonators require electricity to work?

Introduction: How to use Carbonator 3

Tips: Is there any way to increase the level of carbonation in the water?

Tips: PET bottle expiration date

Tips: Are there any glass bottles that are compatible with the Carbonator 2 & 3?

Tips: Can a bottle from another brand be used with the Aarke Carbonator 3?

Tips: Is the PET bottle dishwasher safe?

Tips: How to clean Aarke PET bottle

Product Manual: Carbonator 3

General Information and Tips

CARBONATION ISSUES

OTHER ISSUES

Troubleshooting: Claims Guide

Carbonator 3

Introduction: How to use and store Carbonator Pro when not in use

Tips: Is there a way to increase the level of carbonation in the water?

Tips: Are there any PET/plastic bottles that are compatible with the Carbonator Pro?

Tips: How to clean Aarke glass bottle

Carbonator Pro Product Manual

MECHANICAL ISSUES

Carbonator Pro

Can the Aarke Coffee Maker/parts be cleaned in the dishwasher?

Coffee Maker claim handling process

Tips: Magnetic Float check

Claim reasons: The unit shuts down during brewing

Claim reasons: Heating plate doesn't heat up

Claim reasons: Leakage of water/The unit leaks water underneath

Claim reasons: Start and stop issues

Claim reasons: Steaming

Claim reasons: Light issues

Claim reasons: Heating plate activates with Thermal Jug

Claim reasons: Visual defects

Claim reasons: Broken Parts

Claim reasons: Dead/Broken upon arrival

Tips: Descaling

Tips: Spare Parts

Tips: Why doesn’t the heating plate activate when using the thermal jug?

Coffee Maker

What does “64 mm flat burrs in stainless steel” mean?

Is the Aarke Coffee Grinder good for grinding espresso?

How does the chute reduce static?

What is the difference between flat burrs and conical burrs?

What does the inner ring on the side knob "strength fine tuner" do, and how do I use it?

How do I time my grind on my Aarke Coffee Grinder?

How do I know what grind size to use?

How long is the warranty period for the Coffee Grinder?

Can the Aarke Coffee Grinder/parts be cleaned in the dishwasher?

Coffee Grinder claim handling process

Claim reasons: Clogged/Jammed chute

Claim reasons: Not turning on

Claim reasons: Incorrect grind quantity

Coffee Grinder

Can the Aarke Thermal Jug/parts be cleaned in the dishwasher?

Claim reasons: Thermal Jug doesn't keep the coffee warm

Claim reasons: Visual Imperfections

Thermal Jug

What material is it made of?

Is it suitable for loose-leaf tea or infusions?

Does the Coffee Press need descaling?

How long does it keep coffee hot?

Can I use the Aarke Coffee Press for cold brew?

Cleaning tips for the Aarke Coffee Press

Can I use the Coffee Press directly on a stovetop?

Coffee Press claim handling process

Claim reasons: Rust

Claim reasons: Broken parts

Coffee Press

Coffee System

Measurements

What materials is the Aarke Kettle made of?

Does any plastic get in contact with water in the Aarke Kettle?

Does the Kettle have an indicator of the water level inside?

Is the Kettle surface hot to touch?

How quickly does limescale build up in the Kettle?

Does the Aarke Kettle keep water warm after boiling?

Does the Aarke Kettle switch off automatically?

Power Specifications and Regional Compatibility

40°C used for baby formula

How to Clean Your Aarke Kettle

How to Remove Limescale From Your Aarke Kettle

Kettle Product Manual

Kettle claim handling process

Tips: Beeping sound on/off

Tips: Dry-boil protection (blinking lights)

Tips: Residue, limescale or dark spots inside the kettle

Claim reasons: Leaks

Claim reasons: Boiling doesn't stop

Claim reasons: Sound issues

Claim reasons: Blows fuses

Claim reasons: Selected temperature is not reached

Claim reasons: Lid issues

Claim reasons: Unit does not start

Claim reasons: Cosmetic Imperfections

Tips: Metallic taste

Kettle

Aarke Purifier – Measurements, Materials & Care

What contaminants do the Granules filter?

How to use the Purifier and change the filter

Which filter granules can I use with the Aarke Water Purifier and what are they made of?

Is it vegan, gluten free?

How to store the purifier and granules?

Can I use the Purifier with other Filter Refills than the Aarke filter refill granules?

How often do you have to change the granules?

How long can I keep my water in the purifier?

Does the Aarke Purifier fit in a standard fridge/kitchen?

How much water can be filtered at once?

Is it fragile?

How much magnesium is released into the water with the Enriched filter granules?

How do I dispose of used filter granules for the Aarke Water Purifier?

What material is the Filter Refill Granules packaging made of?

Is the purified water safe for pregnant women and children?

Product Manual for Purifier & Purifier Large

How to clean the purifer

Recycling information for Purifiers

Purifiers claim handling process

Claim reasons: Broken carafe

Claim reasons: Filter Cartridge

Tips: Available spare parts

Tips: Issues with the granules

Tips: How to replace the carafe on the Purifier Large

Purifiers and Filter Granules

Cleaning Guide

PET bottle expiration date

Capacity of the bottle

How long does the bottle last?

Is the Aarke PET Water Bottle recyclable?

Is PET plastic safe to use for drinking water?

Why can't the bottle be cleaned in the dishwasher?

Can I use a bottle from another brand with the Aarke Carbonator 1-3?

Bad smell

Product information

PET Bottles

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

Can your glass bottle be used with glass bottle carbonators from other brands?

Does the Aarke Glass Bottle Pro have an expiration date?

Can the glass bottle be cleaned in the dishwasher?

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

What to do when the glass bottle is chipped?

Do glass bottles hold carbonation better than plastic bottles?

Can I use a bottle from another brand with the Aarke Carbonator Pro?

Claim reasons: Botte is chipped

Claim reasons: Bottle cap pops off

Tips: Broken or missing parts

Glass Bottles

Tips: Is the steel bottle compatible with my carbonator (C1, C2, C3, or Carbonator Pro)?