Claim reasons: Thermal Jug doesn't keep the coffee warmUpdated 2 months ago

It is recommended to always preheat the Thermal Jug. This is especially beneficial when brewing smaller quantities of coffee, as the temperature will drop more quickly with less liquid compared to a full pot. The Thermal Jug performs best when brewing at least 5–10 cups of coffee.

To preheat the Thermal Jug, it can be filled with hot water, closed with the lid, and left to warm up for about 5 minutes.


However, if this does not help and the customer still encounters issues with the jug, the piece should be replaced and logged with the code: Thermal Jug doesn't keep the coffee warm